Help Desk Training Courses

Twenty years ago, few American workers knew what a "help desk" was; let alone what kind of help they'd need from a computer support professional. Decades of rapid technology changes have overhauled the way workers do their jobs, making computer repair and support professionals essential for daily operations at most companies, schools and government agencies.

Computer Support Training Courses

Businesses and individuals alike rely on IT support personnel to keep things running smoothly. Computer support training can give students the tools they need to kick off a promising career in a wide range of industries.

Computer Repair Training Courses

Graduates of computer repair training programs help companies save money while keeping highly specialized systems online.

According to the U.S. Bureau of Labor Statistics, more than half a million Americans already support computer users as help desk professionals. While many companies rely on internal help desks, consultants and outside support companies are sprouting up to serve small businesses and home users. With a backlash at many companies against moving help desk jobs overseas, government analysts predict domestic help desk jobs to grow faster than the average for other careers over the coming decade.

Help desk career options

Help desk training prepares candidates to take on jobs at the front lines of computer support. Answering questions over the phone, via online chat, or in person often requires more communication skill than technical prowess. According to a Bureau of Labor Statistics survey, many employers waive college degree requirements for help desk jobs when candidates show proven skills and industry credentials.

Typical help desk courses and certifications

To demonstrate expertise, many help desk professionals gain certification--and some use training courses in the subject to prepare for the certification exams. Microsoft and Apple both offer help desk certifications:

  • Microsoft Certified Desktop Support Technician (MCDST)
  • Apple Certified Support Professional (ACSP)

Specialized software vendors extend their own certifications for tools ranging from customer relationship management systems to email servers. Help desk training programs often prepare students for either of two broad career paths:

  • Computer repair. Students gain hands-on experience with computer hardware, learning to replace critical components and storage devices in the field.
  • Computer support. Students learn how to coach computer users through challenges such as networking issues and software usage.

Most hiring managers reward skills and experience when it comes to salaries. A 2009 government salary survey reported that many entry-level computer support professionals start their careers earning between $13 and $16 per hour. That hourly wage can rise quickly, to the national average of $22 or to the high-end rate of almost $35 per hour, based on a worker's track record.

Help Desk Training Courses

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1 Program(s) Found
  • Its career-focused online and hybrid programs are designed to address the skills gap in America.
  • Founded in 1890 in Scranton, Pennsylvania    
  • Offers over 150 self-paced, career-relevant programs that are connected to a supportive 24/7 online community of students and faculty.
  • Profiled in many publications such as The Boston Globe, Fox Business, and  Inside Higher Ed.
  • Founding member of the National Home Study Council in 1926 (now DETC).
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  • Member of the United States Distance Learning Association (USDLA), the Canadian Network for Innovation in Education (CNIE), and the International Council for Open and Distance Education (ICDE).
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ABCO Technology , Los Angeles
  • Classes consist of no more than 8 students to ensure an efficient, thorough learning experience.
  • Offers employee training solutions to large companies. 
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  • Campus is located in Los Angeles, approximately 10 minute away from LAX.
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DeVry University , Online (campus option available)
  • More than 90% of new graduates land jobs in their fields of study within six months of graduation
  • Campus locations feature admissions, financial aid and career services offices, libraries, study areas, computer and electronics labs, cafeterias and common areas, tutoring facilities, and more.
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  • More than 85% of students receive financial aid in the form of scholarships and grants.
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  • Accredited by the Accrediting Council for Independent Colleges and Schools (ACICS), operating for 100+ years and a part of the ACICS Century Club.
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  • Offers program options for international students, as well as several English as a Second Language courses.
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  • Recognized in the first Best for Vets: Business Schools list in Military Times Edge magazine’s 2013 “Best for Vets” edition.
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  • Offers IntelliPath, a proprietary learning technology that lets students learn at their own pace.
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  • Lets undergrad students try classes before paying any tuition.
  • In a 2013 survey, 83% of students said they would recommend the university to others.
  • Most degree-seeking online and campus-based students are adult learners with families and students who work while pursuing higher education.
  • Average class sizes is 18 for undergraduate and 13 for graduate-level courses.
  • Founded in 1937 in Davenport, Iowa as the American Institute of Commerce (AIC).
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  • Online MBA program ranked 6th in the USA by CEO magazine. 
  • In a university-sponsored survey, 4 out of 5 alumni reported being satisfied with their experience.
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  • Features 43 degree programs and more than 142 specializations.
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