PHP Updates Send Information Technology Pros Back to School
Top Traits Sought by Entry-Level Information Technology Employers
- Customer Service Skills
- Business Experience
- A+ Certification or Equivalent
Many employers use the CompTIA A+ Certification as a benchmark for training service-oriented recruits. Because the A+ certification is platform-independent, trainees focus on applying their customer service skills to general computer troubleshooting. Three A+ certification specializations highlight specific career paths:
CompTIA A+ Certification Specializations
- IT Technician
- Remote Support Technician
- Depot Technician
Likewise, remote support technicians require superior patience and language skills to navigate complex conversations. Depot technicians with retail experience can help repairs stay on track at remote service facilities. In all three cases, customer service professionals can help make major changes in company culture by combining their career experience with new skills gained through A+ certification.
Check out our CompTIA A+ FAQs.
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