Help Desk hiring managers seek computer trainingJoe Taylor, December 1, 2008
Computer Training Schools Columnist
If you've ever found yourself on hold for tech support at home, imagine the frustration felt at companies that fail to deliver on the promise of accessible, in-house help desk lines. Hiring managers at larger companies often find it hard to recruit help desk professionals with the right combination of computer training and customer service skills. For experienced service workers, the right computer training can lead to a higher-paying job as an in-house technical troubleshooter.
Launching a computer career might sound daunting for someone with little computer training. However, many help desk veterans note that customer service skills like empathy and patience often play the largest roles in a technician's success. In most cases, help desk professionals rely on service manuals, call scripts, and online resources to find solutions for callers.
Customer service jobs that translate well to computer careers include:
- Restaurant Wait Staff
- Call Center Operators
- Retail Sales Specialists
While keeping customers happy in stressful situations requires lots of on-the-job experience, some entry-level computer certifications can be earned over the course of a few months. Computer training programs that focus on common desktop applications and basic networking protocols can yield some of the best results for job hunters.
Ideal Computer Certifications for Help Desk Jobs
- CompTIA A+
- Microsoft Office (Excel, PowerPoint, Word)
- CompTIA Network+
Fortunately, technical colleges and computer training centers make it easy for service workers to earn certifications. With online courses and financial aid programs, a small investment of time is often the only thing standing between an experienced customer service professional and an enhanced career in technical support.